Refund Policy

Introduction

At Econo Ticket, we are committed to providing exceptional customer service and support. This Refund Policy outlines the conditions under which refunds may be issued for services provided by Econo Ticket. By using our services, you agree to the terms and conditions of this Refund Policy.

Eligibility for Refunds

Refunds are subject to the policies of the airlines and other service providers involved in your booking. Econo Ticket acts as an intermediary between you and these service providers, primarily American Airlines. Our ability to process refunds is dependent on the policies and approval of these third parties.

Conditions for Refunds

Flight Cancellations and Changes

• If American Airlines or another airline cancels or significantly changes your flight, you may be eligible for a refund or rebooking as per the airline’s policy. Econo Ticket will facilitate the refund or rebooking process on your behalf.
• If you choose to cancel your booking, the eligibility for a refund will depend on the fare rules of your ticket. Non-refundable tickets generally do not qualify for refunds.

Service Fees

• Any service fees charged by Econo Ticket for booking, processing, or other services are non-refundable unless otherwise stated.

Refund Requests

• To request a refund, please contact our customer service team. Provide your booking details and the reason for the refund request. Our team will review your request and liaise with the airline or service provider to determine your eligibility for a refund.

Processing Refunds

• Timeframe: Refund processing times vary depending on the airline or service provider. Once a refund is approved, it may take 7-14 business days for the amount to be credited back to your original payment method.
• Notification: You will receive a confirmation email from Econo Ticket once your refund request has been processed.

Non-Refundable Situations

• No-Show: If you fail to show up for your flight or other booked services without prior cancellation, you will not be eligible for a refund.
• Non-Refundable Tickets: Certain ticket types, such as promotional fares or deeply discounted tickets, are non-refundable.
• Service Fees: Any service fees charged by Econo Ticket are non-refundable.

Contact Us

If you have any questions or need assistance with a refund request, please contact our customer service team